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For any questions or
comments you may have regarding this website, or tech support questions,
please contact us by
e-mail.
FOR SERVICE PARTS, PLEASE VISIT
HERE.
[3 EASY
WAYS TO ORDER]
ON-LINE via Paypal's secure SSL server.
BY PHONE: 1-866-259-2468 (ORDERS ONLY - for non-Paypal credit card
transactions)
BY MAIL: Please print out the final shopping cart page and
send it with payment (check or Money Order) to:
Vidsonix Design Works
508 Performance Rd.
Mooresville, NC 28115 USA
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Customer Service
Standing By
Hours: M-TH 10am-5pm Eastern
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[PAYMENT
OPTIONS]
Payment ON-LINE by credit card via a secure SSL (Secure Socket
Layer) server, provided by Paypal.com
(account: onlinesale@vidsonix.com).
Payment BY MAIL by check or Money Order.
Payment BY PHONE via all credit cards above.
All items subject to
availability. All prices and rates are subject to change.
[ORDER
TERMS AND POLICIES]
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Orders will be filled
the same or next business day unless notified otherwise.
Orders placed after 1pm (PST) on Friday will ship Monday.
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We want you to be satisfied with your purchase. Please
email us at if you have any problems with your order.
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We do not ship to
P.O. Boxes (since we ship Fedex Ground). In addition,
orders returned due to wrong submitted address may be re-shipped at
buyers expense.
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Items may be returned for any reason within 15 days from invoice date. Returned product must include all original packaging, manuals and accessories, and be in original condition.
Returns are subject to a 15% restocking fee. Shipping and handling fees are non-refundable.
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If item(s) appear to be damaged from shipping, please notify us immediately so that we may file a claim with
our carrier. All item(s) should be kept in their received state so that a Carrier Inspector may inspect the damages if required. Upon confirmation of the claim, product will be replaced.
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Returned merchandise (for any reason) must be sent POSTAGE PAID. No COD’s will be
accepted (except for Audio 4 Industry Products)..
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These guidelines have been established so that we may continue to provide our customers the best product at the best price.
[SHIPPING]
Most items are FED-EX Ground (typically 1-5 business days).
Some items may be shipped UPS Ground.
[INTERNATIONAL
ORDERS]
Unfortunately, we have been forced to
discontinue shipments to Canada. There are just
too many variables, and we ended up losing money on many transactions
due to excessive broker and duty fees on the larger/heavier
product. When billed to the customer, many customers would not
pay and we were held liable. We WILL ship smaller accessory
items to Canada. However, we cannot be held liable for
delivery once we have shipped the item.
WE WELCOME MOST OTHER INTERNATIONAL ORDERS. Of course, international
shipping will be higher. Please e-mail us for a quote. Please note
that all product is rated for 110V input, and all implied warranties are
not valid outside the United States. International orders are not
returnable or refundable. Some product cannot be shipped
internationally due to size limitations. International
customers are responsible for any customs fees or problems concerning
importing in their country, including shipments lost by the carrier
(since some countries do not allow for insurance). Note: We
reserve the right to accept only International Money Orders
in lieu of a credit card for any international order.
[WHOLESALE]
We welcome wholesale inquiries from all types of businesses.
We look forward to establishing relationships with
responsible businesses. All of our products carry a full 1-year warranty.
To receive a wholesale
pricing sheet, please send your business/personal information via e-mail.
North Carolina dealers need to have a valid Re-Sale License Number in
order to defer sales tax.
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